Bad experience

Iam totally disgusted by the service we received at Zebula. Booked a few houses for the weekend of the 28th January 2022. Firstly there was an issue with the number of rooms in the houses we booked, we had to incur additional costs to get more rooms. Then things got worse from there. It rained and some of the houses the roofs were leaking. When it came to check out we were told we broke glasses which was not true cause we had brought ourown cutlery , plates, glasses. Because we know how things go at Zebula. When we arrived we asked that they do a stock count of the glasses and plates to avoid drama when we leave. They said no one is available. Then we forgot a few of our things at the houses, vases, a deep fryer, ice buckets but apparently nothing was found. It has been exactly a month we have not received our refund of R8000 no explanaition , no managing of expectationss, nothing! We have called emailed but have been ignored!Not sure what else to do.