Shocking Customer Service

<p>Today like any other day, my collegues and i ordered from Zebro's Chicken in Parklands Cape Town, we placed our order at 11h45 and asked if the order would be ready at 12h05. The manager of the store confirmed he will try his best, at 12h23 we arrived at the store only to discover that the order had not even been prepped yet and will only be ready in 20 minutes or so, however the cashier accepted the money and said he will arrange for the food to be dropped off at my place of work for the inconvenience and miscommunication.I was happy with this and paid R120.00 for the food. At 13h30 still nothing had arrived so i contacted the store manager to find out what is going on, he responded to say that the food is ready for collection and if we go through then we can collect. For the second time we went through to the store but this time the food was ready however the cashier gives me my R120.00 back and no food. I didnt order and go through all this trouble and waste my petrol only to get my inital R120.00 back, i wanted the food that i ordered as that was what i paid for. My entire lunch break has been wasted and the service from the branch was asbolutely shocking. Please can the owner of the franchise contact me as i will not take such service lightly and will go to social media as well.</p>