LM
Lutendo M

1 reviews | Active since May 2014

12 Mar 2017, 13:10

Worst service ever!!!!!!!

<p>I scheduled a pick up at 9am for 12h30 noon,at 12pm they stupid app kept saying the driver was 13 minutes away. Then he was 8 minutes away. All of a sudden his 14 minutes away again. You can't call him because the call centre doesn't direct calls to them and it doesn't operate after 11am on Sundays. My first ride promo code disappeared even after it was not used. I am livid, you are not a cab service. You don't know how to operate and you're unreliable. Uber should host 1 on 1 tutorials for you. I thought I'd support SA but to no surprise incompetence is your Company Mission!</p>

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Replies (2)
Zebra Cabs
Zebra Cabs's reply12 Mar 2017, 14:45
Official

Good afternoon Lutendo

We are very sorry to hear about your experience with us today. We always aim the deliver the best service possible to all our cliens.

We will escalate the matter for you immediately.

Once again, our sincerest apologies

Zebra Cabs

Zebra Cabs
Zebra Cabs's reply12 Mar 2017, 14:45
Official

Good afternoon Lutendo

We are very sorry to hear about your experience with us today. We always aim the deliver the best service possible to all our cliens.

We will escalate the matter for you immediately.

Once again, our sincerest apologies

Zebra Cabs