1 reviews | Active since Mar 2011
Worst Customer Service and they stole my money
<p>I decided to try Zebra Cabs as an alternative to Uber but I was overcharged by the driver as he charged me R155 compared to the invoice I received which was for R122. I was also provided with a promo code in an email but the R100 discount was never app**** to my trip.</p> <p> </p> <p>After 3 emails and 4 phone calls to their customer service department, this has still not been corrected. I was told that the promo code expired in November yet it was in an email sent to me in December. The excess fee I was charged has not been refunded and they keep promising to call me back yet they don't take down my name or number. They even cut the call once. </p> <p> </p> <p>Uber may be international but at least they know how customer service works. Never using Zebra again - what a waste of time. </p>
Good day Amid,
We are very sorry to hear about your experience with Zebra Cabs. We always aim to deliver the best service possible to all our customers.
We will escalate this matter for you immediately and investigate the matter.
Our sincerest apologies.
Zebra Cabs
Good day Amid,
We are very sorry to hear about your experience with Zebra Cabs. We always aim to deliver the best service possible to all our customers.
We will escalate this matter for you immediately and investigate the matter.
Our sincerest apologies.
Zebra Cabs
