Very bad experience & unsatisfying experience!

<p>To Whom it my concern,</p> <p>I would like to lay a formal complaint on the horrible experience I had with the taxi service on Saturday, 06 August 2016. I had booked a taxi for 21:00 and received confirmation from the company providing me with a driver and a scheduled time. At 21:05 I phoned the driver to ask where he was but his phone was off. So I then called the call centre to book me another cab. The opetator immidiately booked another driver and I received a new confirmation message with a new driver for 21:10 (already 10min later then my original time). At 21:15 I phoned the driver to ask where he was and he told me that he was 20km away and that I had to book a new driver. So I phoned the call centre again and booked another cab. I once again received a confirmation message with a new drivers name. I immidiately called the driver to find out how far he was from my location. He said that he was about 15 min away. I eventually received a call from the driver at 21:40 in which he stated that he can't see the street name and he asked if I was waiting outside so that he could see me. The trip wasn't relaxing at all seeing that I had to direct the driver to my destination and that I had to put on my location on the GPS.. <br />I also insisted that he take the tollgate instead of the dangerous back route he originally wanted to take. I paid the tollgate and as soon as we drove off he scratched the bottom of his car against the curb of the tollgate. I eventually arrived at my destination and the bill came to R307.00. I really wasn't happy with the bad service I received. Not only was I late for my event but I was in such a bad mood when I arrived. My whole night was spoiled by the unexceptable bad service from Zebra Cabs. I will never reccomend your services to any other person.</p> <p>Regards</p> <p>Daniela</p>