DM
Duduzile M

1 reviews | Active since May 2015

30 May 2015, 03:07

Stranded? With Zebra cabs you'll remain that way

I was stranded in Southgate and I really wanted to get home. So I call Zebra cabs and the gentleman tells me a driver will arrive in approximately 15 minutes. 25 minutes later I call and i'm told no driver was sent because there isn't one in the south... Yes, Had I not called back, it seems noone would have notified me that I am waiting in vain. They give me the number of a driver who might be able to help but he tells me he's in the north and i'll have to wait a long while for him to get to me. Having waited almost an hour, I decide to call the call centre back to see if there isn't anyone closer. They tell me there isn't and tell me to call Orange cabs or Rainbow cabs... yup. What annoys me is the manner in which the matter was dealt with and the fact that I was given the run around for almost an hour... I would NEVER recommend this company to anyone, sorry.

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Replies (1)
Zebra Cabs
Zebra Cabs's reply13 May 2016, 08:19
Official

Hi Duduzile,

We apologise for your last experience with us.

Zebra Cabs is under new management and we’re improving our safety, reliability and customer service. In fact, Zebra Cabs is working to uplift the industry as a whole. We even have a new app to make booking your rides easier.

We’d like to thank you for your feedback, we’ll be in touch shortly to discuss further. You can also visit zebracabs.co.za, or call us on ***.

Kind Regards,

Zebra Cabs