Excellent customer service
Did an online purchase for downlights - Of which when delivered was the incorrect item. On the Website it was advertised as a tilt however, fixed downlights were delivered to me. Sent an email in order to have the item returned and the correct ones delivered - I was assisted by Michelle Reed - Who had firstly apologised and thereafter requested further details in order for her to process the exchange.
The item I required had a price difference.
ACCOUNTABILITY - Michelle had confirmed that this was an error from their team and would process the difference from their side. Without a fuss initiative and accountability was taken! WOW - Something you do not get these days.
I also required an additional 2 downlights which were packed and sent out for delivery prior to me making payment. NOW THIS IS NOT SOMETHING YOU WOULD GET VERY OFTEN.
To Michelle, thank you for your constant communication and for keeping me in the loop, it is very much appreciated.
To the Zebbies team, keep up the excellent customer service!
Thank you for your wonderful review.
It's not often (in fact we think this might have been the first error) on our website. We would like to that you for your understanding and patience in this regard.
We will ensure that your review is passed on to our director so that Michelle can be recognised for her efforts.
Kind Regards,
The Zebbies Team
Thank you for your wonderful review.
It's not often (in fact we think this might have been the first error) on our website. We would like to that you for your understanding and patience in this regard.
We will ensure that your review is passed on to our director so that Michelle can be recognised for her efforts.
Kind Regards,
The Zebbies Team