Poor Rental Service received from Zatara Property Group Bloemfontein

Rental at Picadilly Flats Bloemfontein is a complete nightmare, I would not advise anyone to make use of this Zatara Property Group Bloemfontein. I needed a 2 bedroom unit for rental and I was promised good service, a clean and tidy unit with everything in place prior to moving in. I was advised that I should pay the deposit and the first months rental in order to secure the unit, after having paid the amount and agreeing on a date in which I could occupy the unit I was greeted with disappointment after disappointment. Firstly on the 14th of January 2022, the day in which I could occupy Unit 18 (as per our agreement), I informed that the unit was not ready for occupancy as it still had to be cleaned and maintenance had to take place. I was given a cheaper unit to occupy until maintenance was completed. Finally on the 21st of January I was told that Unit 18 was ready for me to occupy, I received keys to the unit in the afternoon on that day. In the evening I came to the startling realization that I was not made aware of; Unit 18 was infested with roaches (mainly ****roaches). The entire unit; from the kitchen, lounge, bedrooms and all the way to the bathroom was infested with roaches. Dirty blinds were not removed from the walls and they expected me to have the removed myself, which meant that I would have to cover the costs as the blinds were fitted in and required a professional to remove them. The stove was covered in dirt and I was told by Zatara Property Group that there was nothing they could do about it. The carpets in the bedroom are filthy and need to be completely removed as the Property Group is clearly unable to maintain them. For obvious reasons I could not put out my furniture as this meant that my goods would also be infested with roaches, I had to pay for my own accommodation till the matter was sorted. I then wrote an email to the group explaining to the issues I had encounted, I only received feedback after having to call them repeatedly and requesting that they refund me my deposit and rental fees. Fumigation was only arranged for the 26th of January 2022, I had my furniture delivered to a different unit, Zatara then expected me to pay for the removal of my furniture to the correct unit and did not assist in any way. On the 28th of January 2022 I then followed up on when the stove would be cleaned and unfortunately I received no feedback from them. The property group then sent out an account statement expecting me to pay the full amount for the next month's rental, whilst my issues where not fully attended to. The corridors at the complex and dirty and not swept or cleaned properly.

Zatara Property Group offers the most horrific rental service and does not take responsibility for their terrible , disgusting and inconsiderable service.