EB
Ettrusia B
1 reviews | Active since Nov 2020
16 Feb 2021, 12:53
Worst courier company - don't use
Absolutely horrible service and customer service. Made an order for collection on 10/02/2021 at 13h, with a confirmation that it would be delivered on 12/02/2021. They only picked it up at 11/02/2021 at 15h, and to date (16/02/2021) nothing has been received. Nobody knows where the parcel is. Also just received an email that it was delivered today (16/02/2021) at 10h, however no parcel was delivered. I've been on the phone now for a third time, been waiting for 10 mins with no answer.
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Parcelspot's replyOfficial
06 Sept 2021, 12:06Hi Ettrusia,
We sincerely apologize for the issues you have experienced with this shipment. We also apologize for the delay in our response to your review as we only saw it now.
We started managing the service days and types more accurately soon after your shipment was delivered as we recognized some discrepancies. We made this improvement because our clients are so important to us. We recognize that you received Economy service when you had, in fact, paid for Express.
We have passed a partial refund on your shipping fee - please check your emails for details.
We hope to make it up to you soon!
Kind regards,
Vanessa @ Parcelspot
We sincerely apologize for the issues you have experienced with this shipment. We also apologize for the delay in our response to your review as we only saw it now.
We started managing the service days and types more accurately soon after your shipment was delivered as we recognized some discrepancies. We made this improvement because our clients are so important to us. We recognize that you received Economy service when you had, in fact, paid for Express.
We have passed a partial refund on your shipping fee - please check your emails for details.
We hope to make it up to you soon!
Kind regards,
Vanessa @ Parcelspot
Parcelspot's reply06 Sept 2021, 12:06
Official
Hi Ettrusia,
We sincerely apologize for the issues you have experienced with this shipment. We also apologize for the delay in our response to your review as we only saw it now.
We started managing the service days and types more accurately soon after your shipment was delivered as we recognized some discrepancies. We made this improvement because our clients are so important to us. We recognize that you received Economy service when you had, in fact, paid for Express.
We have passed a partial refund on your shipping fee - please check your emails for details.
We hope to make it up to you soon!
Kind regards,
Vanessa @ Parcelspot
We sincerely apologize for the issues you have experienced with this shipment. We also apologize for the delay in our response to your review as we only saw it now.
We started managing the service days and types more accurately soon after your shipment was delivered as we recognized some discrepancies. We made this improvement because our clients are so important to us. We recognize that you received Economy service when you had, in fact, paid for Express.
We have passed a partial refund on your shipping fee - please check your emails for details.
We hope to make it up to you soon!
Kind regards,
Vanessa @ Parcelspot