SM
Sydney M
1 reviews | Active since Mar 2021
01 Feb 2022, 15:54
Very Slow and Expensive Service
I have used them more than four times. My frustration with them are as follows 1. Overnight courier takes four days and charge more compare to other courier companies. 2. They want you to print four waybills if you don't print they don't collect your parcel. 3. They are middle man its difficult to communicate direct with the courier. 4. They claim that your refund takes 7 days of which is not true. I have two weeks waiting for my refund. 5. If you entered wrong address you can't change it instead you have to cancel the order and wait for 24hrs for credit and start again the process. It is frustrating
I won't recommend them to any one. They service is too slow and expensive for nothing.
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Replies (1)
Parcelspot's replyOfficial
09 Feb 2022, 17:21 Hi Sydney,
Thank you for your feedback regarding Parcelspot's service. Kindly review the responses to your points below.
1. Overnight courier takes four days and charge more compare to other courier companies.
A: All dates are tentative and are not guaranteed. The courier may change these at its own discretion, depending on unexpected circumstances (such as an accident on the highway affecting transit times, etc.). Also, if an area is regional or outlying, it will take longer to deliver to these areas as these are special deliveries (and therefore more expensive). You can find more information at the following link: https://www.parcelspot.com/services. When you get a quote for the exact same service directly from the exact same courier, you will find that our prices are far less than what they would charge you directly. Parcelspot gets preferential pricing from our valued courier partners and, in turn, we pass on these savings to you, our valued client.
2. They want you to print four waybills if you don't print they don't collect your parcel.
A: Waybills are required for the successful identification and tracking of your parcel. Without these waybills, the courier cannot know which parcel is which as they deal with thousands of shipments daily and your package could get lost. The waybill also identifies the collection and delivery addresses, as well as the type of service purchased. Parcelspot is also busy implementing DPD Laser, a courier with a paperless service and will launch as soon as everything has been finalized.
3. They are middle man its difficult to communicate direct with the courier.
A: All Parcelspot shipments fall under Parcelspot's account with the courier. Therefore you would have to communicate all issues directly with Parcelspot as we are the account holder. The bonus is that we liaise with the couriers on your behalf so that you don't have to, freeing up your time to focus on more important things (such as growing your business or spending more time with your family). Leave the issues to Parcelspot to take care of for you, making this a painless process! You also get the benefit of the discounted prices.
4. They claim that your refund takes 7 days of which is not true. I have two weeks waiting for my refund.
A: As is the norm in the logistics industry, refunds usually take up to 7 working days (10 days). Thereafter, it may take up to 2 working days for the funds to reflect in the bank account, depending on which bank you are with. We have the alternative of crediting your Parcelspot account which is instantaneous.
5. If you entered wrong address you can't change it instead you have to cancel the order and wait for 24hrs for credit and start again the process.
A: We understand your frustration. Unfortunately we have to follow this process as past experience has shown that simply changing addresses causes confusion on the courier's side. It is better to create a new order than to run into issues with the shipment later. It is also for this reason that we have a step in the ordering process where we ask you to check your order details prior to confirming. If you find anything that is incorrect in your order at this stage, you can take advantage of this step to fix the errors prior to payment (and subsequent instant exporting of your order to the courier). We also recommend taking the option of crediting your Parcelspot account rather than the card refund to speed up the process. You can also create the new order right away in the meantime and use the credit on the next order.
It is frustrating I won't recommend them to any one. They service is too slow and expensive for nothing.
We are sorry that you feel that way and hope that you will change your mind one day. We would love to be of service to you again soon.
Kind regards,
The Parcelspot Team
Thank you for your feedback regarding Parcelspot's service. Kindly review the responses to your points below.
1. Overnight courier takes four days and charge more compare to other courier companies.
A: All dates are tentative and are not guaranteed. The courier may change these at its own discretion, depending on unexpected circumstances (such as an accident on the highway affecting transit times, etc.). Also, if an area is regional or outlying, it will take longer to deliver to these areas as these are special deliveries (and therefore more expensive). You can find more information at the following link: https://www.parcelspot.com/services. When you get a quote for the exact same service directly from the exact same courier, you will find that our prices are far less than what they would charge you directly. Parcelspot gets preferential pricing from our valued courier partners and, in turn, we pass on these savings to you, our valued client.
2. They want you to print four waybills if you don't print they don't collect your parcel.
A: Waybills are required for the successful identification and tracking of your parcel. Without these waybills, the courier cannot know which parcel is which as they deal with thousands of shipments daily and your package could get lost. The waybill also identifies the collection and delivery addresses, as well as the type of service purchased. Parcelspot is also busy implementing DPD Laser, a courier with a paperless service and will launch as soon as everything has been finalized.
3. They are middle man its difficult to communicate direct with the courier.
A: All Parcelspot shipments fall under Parcelspot's account with the courier. Therefore you would have to communicate all issues directly with Parcelspot as we are the account holder. The bonus is that we liaise with the couriers on your behalf so that you don't have to, freeing up your time to focus on more important things (such as growing your business or spending more time with your family). Leave the issues to Parcelspot to take care of for you, making this a painless process! You also get the benefit of the discounted prices.
4. They claim that your refund takes 7 days of which is not true. I have two weeks waiting for my refund.
A: As is the norm in the logistics industry, refunds usually take up to 7 working days (10 days). Thereafter, it may take up to 2 working days for the funds to reflect in the bank account, depending on which bank you are with. We have the alternative of crediting your Parcelspot account which is instantaneous.
5. If you entered wrong address you can't change it instead you have to cancel the order and wait for 24hrs for credit and start again the process.
A: We understand your frustration. Unfortunately we have to follow this process as past experience has shown that simply changing addresses causes confusion on the courier's side. It is better to create a new order than to run into issues with the shipment later. It is also for this reason that we have a step in the ordering process where we ask you to check your order details prior to confirming. If you find anything that is incorrect in your order at this stage, you can take advantage of this step to fix the errors prior to payment (and subsequent instant exporting of your order to the courier). We also recommend taking the option of crediting your Parcelspot account rather than the card refund to speed up the process. You can also create the new order right away in the meantime and use the credit on the next order.
It is frustrating I won't recommend them to any one. They service is too slow and expensive for nothing.
We are sorry that you feel that way and hope that you will change your mind one day. We would love to be of service to you again soon.
Kind regards,
The Parcelspot Team
Parcelspot's reply09 Feb 2022, 17:21
Official
Hi Sydney,
Thank you for your feedback regarding Parcelspot's service. Kindly review the responses to your points below.
1. Overnight courier takes four days and charge more compare to other courier companies.
A: All dates are tentative and are not guaranteed. The courier may change these at its own discretion, depending on unexpected circumstances (such as an accident on the highway affecting transit times, etc.). Also, if an area is regional or outlying, it will take longer to deliver to these areas as these are special deliveries (and therefore more expensive). You can find more information at the following link: https://www.parcelspot.com/services. When you get a quote for the exact same service directly from the exact same courier, you will find that our prices are far less than what they would charge you directly. Parcelspot gets preferential pricing from our valued courier partners and, in turn, we pass on these savings to you, our valued client.
2. They want you to print four waybills if you don't print they don't collect your parcel.
A: Waybills are required for the successful identification and tracking of your parcel. Without these waybills, the courier cannot know which parcel is which as they deal with thousands of shipments daily and your package could get lost. The waybill also identifies the collection and delivery addresses, as well as the type of service purchased. Parcelspot is also busy implementing DPD Laser, a courier with a paperless service and will launch as soon as everything has been finalized.
3. They are middle man its difficult to communicate direct with the courier.
A: All Parcelspot shipments fall under Parcelspot's account with the courier. Therefore you would have to communicate all issues directly with Parcelspot as we are the account holder. The bonus is that we liaise with the couriers on your behalf so that you don't have to, freeing up your time to focus on more important things (such as growing your business or spending more time with your family). Leave the issues to Parcelspot to take care of for you, making this a painless process! You also get the benefit of the discounted prices.
4. They claim that your refund takes 7 days of which is not true. I have two weeks waiting for my refund.
A: As is the norm in the logistics industry, refunds usually take up to 7 working days (10 days). Thereafter, it may take up to 2 working days for the funds to reflect in the bank account, depending on which bank you are with. We have the alternative of crediting your Parcelspot account which is instantaneous.
5. If you entered wrong address you can't change it instead you have to cancel the order and wait for 24hrs for credit and start again the process.
A: We understand your frustration. Unfortunately we have to follow this process as past experience has shown that simply changing addresses causes confusion on the courier's side. It is better to create a new order than to run into issues with the shipment later. It is also for this reason that we have a step in the ordering process where we ask you to check your order details prior to confirming. If you find anything that is incorrect in your order at this stage, you can take advantage of this step to fix the errors prior to payment (and subsequent instant exporting of your order to the courier). We also recommend taking the option of crediting your Parcelspot account rather than the card refund to speed up the process. You can also create the new order right away in the meantime and use the credit on the next order.
It is frustrating I won't recommend them to any one. They service is too slow and expensive for nothing.
We are sorry that you feel that way and hope that you will change your mind one day. We would love to be of service to you again soon.
Kind regards,
The Parcelspot Team
Thank you for your feedback regarding Parcelspot's service. Kindly review the responses to your points below.
1. Overnight courier takes four days and charge more compare to other courier companies.
A: All dates are tentative and are not guaranteed. The courier may change these at its own discretion, depending on unexpected circumstances (such as an accident on the highway affecting transit times, etc.). Also, if an area is regional or outlying, it will take longer to deliver to these areas as these are special deliveries (and therefore more expensive). You can find more information at the following link: https://www.parcelspot.com/services. When you get a quote for the exact same service directly from the exact same courier, you will find that our prices are far less than what they would charge you directly. Parcelspot gets preferential pricing from our valued courier partners and, in turn, we pass on these savings to you, our valued client.
2. They want you to print four waybills if you don't print they don't collect your parcel.
A: Waybills are required for the successful identification and tracking of your parcel. Without these waybills, the courier cannot know which parcel is which as they deal with thousands of shipments daily and your package could get lost. The waybill also identifies the collection and delivery addresses, as well as the type of service purchased. Parcelspot is also busy implementing DPD Laser, a courier with a paperless service and will launch as soon as everything has been finalized.
3. They are middle man its difficult to communicate direct with the courier.
A: All Parcelspot shipments fall under Parcelspot's account with the courier. Therefore you would have to communicate all issues directly with Parcelspot as we are the account holder. The bonus is that we liaise with the couriers on your behalf so that you don't have to, freeing up your time to focus on more important things (such as growing your business or spending more time with your family). Leave the issues to Parcelspot to take care of for you, making this a painless process! You also get the benefit of the discounted prices.
4. They claim that your refund takes 7 days of which is not true. I have two weeks waiting for my refund.
A: As is the norm in the logistics industry, refunds usually take up to 7 working days (10 days). Thereafter, it may take up to 2 working days for the funds to reflect in the bank account, depending on which bank you are with. We have the alternative of crediting your Parcelspot account which is instantaneous.
5. If you entered wrong address you can't change it instead you have to cancel the order and wait for 24hrs for credit and start again the process.
A: We understand your frustration. Unfortunately we have to follow this process as past experience has shown that simply changing addresses causes confusion on the courier's side. It is better to create a new order than to run into issues with the shipment later. It is also for this reason that we have a step in the ordering process where we ask you to check your order details prior to confirming. If you find anything that is incorrect in your order at this stage, you can take advantage of this step to fix the errors prior to payment (and subsequent instant exporting of your order to the courier). We also recommend taking the option of crediting your Parcelspot account rather than the card refund to speed up the process. You can also create the new order right away in the meantime and use the credit on the next order.
It is frustrating I won't recommend them to any one. They service is too slow and expensive for nothing.
We are sorry that you feel that way and hope that you will change your mind one day. We would love to be of service to you again soon.
Kind regards,
The Parcelspot Team