NT
Nicholas T
1 reviews | Active since Jan 2022
21 Jan 2022, 09:54
Parcelspot unprofessional
DO NOT USE THEM, ADTER WAITING A WEEK FOR OUR PACKAGE TO BE DELIVERED, A WOMAN PHONED MY CUSTOMER AND SAID TO HIM THAT THE PACKAGE WOULD ONLY BE DELIVERED ON THE FOLLOWING MONDAY AND IF QE DIDNT LIKE THAT WE CAN GO FETCH IT AND IF WE WANT IT DELIVERED SOONER WE MUST PAY MORE. THIS IS AFTER OURSELVES AND THE CUSTOMER GOT MESSAGES SAYING IT WOULD BE DELIVERED THE NEXT DAY.
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Parcelspot's replyOfficial
21 Jan 2022, 17:23Hi Nicholas,
Thank you for your feedback. We sincerely regret your experience with this shipment.
The indicated collection and delivery dates on orders are always estimated as couriers may change these at any time due to unforeseen circumstances. I will personally bring this up with management to find a solution so that our future orders will reflect more accurate information. However, as our system pulls the dates directly from the courier's API, we are unable to amend these from our side.
Your client had reached out directly to our valued courier partner (and not Parcelspot), late yesterday afternoon and they attempted to assist. They explained that the delivery area is regional and only serviced on certain days of the week and advised that the shipment would only arrive on Monday (and they would pre-alert the delivery agent to have the parcel delivered ASAP) as it had only arrived at the Johannesburg depot that day. As the service chosen in the order was Road Freight, our courier partner gave the option to have the parcel delivered today as an Express service, but then the difference in service price would have to be paid. Another alternative would be the option to collect, which was declined. Once our courier partner had explained all this, your client was understanding and seemed fine for delivery on Monday.
Express services are priority shipments and more expensive due to the more complicated logistics involved in getting parcels to their destinations sooner. In your case they would have had to travel a longer distance (and outside of their scheduled days) to have your shipment delivered today.
We apologize if this wasn't clear to you and we do appreciate your feedback so that we can learn and improve our services to you. Thank you for sharing your thoughts and experiences.
We have spoken to Charné this morning and as we couldn't deliver today, we will be refunding in full for this specific shipment once delivery has taken place on Monday.
Kind regards,
Vanessa @ Parcelspot
Thank you for your feedback. We sincerely regret your experience with this shipment.
The indicated collection and delivery dates on orders are always estimated as couriers may change these at any time due to unforeseen circumstances. I will personally bring this up with management to find a solution so that our future orders will reflect more accurate information. However, as our system pulls the dates directly from the courier's API, we are unable to amend these from our side.
Your client had reached out directly to our valued courier partner (and not Parcelspot), late yesterday afternoon and they attempted to assist. They explained that the delivery area is regional and only serviced on certain days of the week and advised that the shipment would only arrive on Monday (and they would pre-alert the delivery agent to have the parcel delivered ASAP) as it had only arrived at the Johannesburg depot that day. As the service chosen in the order was Road Freight, our courier partner gave the option to have the parcel delivered today as an Express service, but then the difference in service price would have to be paid. Another alternative would be the option to collect, which was declined. Once our courier partner had explained all this, your client was understanding and seemed fine for delivery on Monday.
Express services are priority shipments and more expensive due to the more complicated logistics involved in getting parcels to their destinations sooner. In your case they would have had to travel a longer distance (and outside of their scheduled days) to have your shipment delivered today.
We apologize if this wasn't clear to you and we do appreciate your feedback so that we can learn and improve our services to you. Thank you for sharing your thoughts and experiences.
We have spoken to Charné this morning and as we couldn't deliver today, we will be refunding in full for this specific shipment once delivery has taken place on Monday.
Kind regards,
Vanessa @ Parcelspot
Parcelspot's reply21 Jan 2022, 17:23
Official
Hi Nicholas,
Thank you for your feedback. We sincerely regret your experience with this shipment.
The indicated collection and delivery dates on orders are always estimated as couriers may change these at any time due to unforeseen circumstances. I will personally bring this up with management to find a solution so that our future orders will reflect more accurate information. However, as our system pulls the dates directly from the courier's API, we are unable to amend these from our side.
Your client had reached out directly to our valued courier partner (and not Parcelspot), late yesterday afternoon and they attempted to assist. They explained that the delivery area is regional and only serviced on certain days of the week and advised that the shipment would only arrive on Monday (and they would pre-alert the delivery agent to have the parcel delivered ASAP) as it had only arrived at the Johannesburg depot that day. As the service chosen in the order was Road Freight, our courier partner gave the option to have the parcel delivered today as an Express service, but then the difference in service price would have to be paid. Another alternative would be the option to collect, which was declined. Once our courier partner had explained all this, your client was understanding and seemed fine for delivery on Monday.
Express services are priority shipments and more expensive due to the more complicated logistics involved in getting parcels to their destinations sooner. In your case they would have had to travel a longer distance (and outside of their scheduled days) to have your shipment delivered today.
We apologize if this wasn't clear to you and we do appreciate your feedback so that we can learn and improve our services to you. Thank you for sharing your thoughts and experiences.
We have spoken to Charné this morning and as we couldn't deliver today, we will be refunding in full for this specific shipment once delivery has taken place on Monday.
Kind regards,
Vanessa @ Parcelspot
Thank you for your feedback. We sincerely regret your experience with this shipment.
The indicated collection and delivery dates on orders are always estimated as couriers may change these at any time due to unforeseen circumstances. I will personally bring this up with management to find a solution so that our future orders will reflect more accurate information. However, as our system pulls the dates directly from the courier's API, we are unable to amend these from our side.
Your client had reached out directly to our valued courier partner (and not Parcelspot), late yesterday afternoon and they attempted to assist. They explained that the delivery area is regional and only serviced on certain days of the week and advised that the shipment would only arrive on Monday (and they would pre-alert the delivery agent to have the parcel delivered ASAP) as it had only arrived at the Johannesburg depot that day. As the service chosen in the order was Road Freight, our courier partner gave the option to have the parcel delivered today as an Express service, but then the difference in service price would have to be paid. Another alternative would be the option to collect, which was declined. Once our courier partner had explained all this, your client was understanding and seemed fine for delivery on Monday.
Express services are priority shipments and more expensive due to the more complicated logistics involved in getting parcels to their destinations sooner. In your case they would have had to travel a longer distance (and outside of their scheduled days) to have your shipment delivered today.
We apologize if this wasn't clear to you and we do appreciate your feedback so that we can learn and improve our services to you. Thank you for sharing your thoughts and experiences.
We have spoken to Charné this morning and as we couldn't deliver today, we will be refunding in full for this specific shipment once delivery has taken place on Monday.
Kind regards,
Vanessa @ Parcelspot