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Theresa T
1 reviews | Active since Mar 2020
08 Jan 2021, 12:25
Parcelspot-- NO CUSTOMER SERVICE
I booked online on the 5th January 2021 an my parcel was supposed to be collected on the 6th. Today is the 8th and nothing yet!!! They don't answer their phone and do not respond to emails. This is the worst service ever!!! I am running a business so now losing money and clients because of them!! I need an answer, this is not on!!! I thought of using them permanently for y deliveries as their prices are not bad and it was easy to book online, but now, sorry will not use them again!! So I need my package collected or my money back!!
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Parcelspot's replyOfficial
06 Sept 2021, 09:47Hi Theresa,
Thank you for rating us. We sincerely apologize for the issues that you have experienced.
Both Parcelspot and our valued courier partners were operating with the barest minimum of staff at the time. On top of this, we were inundated with orders due to the lockdown, plus the festive season meant people were sending gifts to family that they couldn't otherwise get together with.
We have since hired more Customer Care Specialists to avoid this in future and invite you to try our new, improved service. We have emailed you a voucher code that you can use on checkout to receive a discount on your shipping as an apology gift from us.
We do hope to make it up to you soon!
Kind regards,
Vanessa @ Parcelspot
Thank you for rating us. We sincerely apologize for the issues that you have experienced.
Both Parcelspot and our valued courier partners were operating with the barest minimum of staff at the time. On top of this, we were inundated with orders due to the lockdown, plus the festive season meant people were sending gifts to family that they couldn't otherwise get together with.
We have since hired more Customer Care Specialists to avoid this in future and invite you to try our new, improved service. We have emailed you a voucher code that you can use on checkout to receive a discount on your shipping as an apology gift from us.
We do hope to make it up to you soon!
Kind regards,
Vanessa @ Parcelspot
Parcelspot's reply06 Sept 2021, 09:47
Official
Hi Theresa,
Thank you for rating us. We sincerely apologize for the issues that you have experienced.
Both Parcelspot and our valued courier partners were operating with the barest minimum of staff at the time. On top of this, we were inundated with orders due to the lockdown, plus the festive season meant people were sending gifts to family that they couldn't otherwise get together with.
We have since hired more Customer Care Specialists to avoid this in future and invite you to try our new, improved service. We have emailed you a voucher code that you can use on checkout to receive a discount on your shipping as an apology gift from us.
We do hope to make it up to you soon!
Kind regards,
Vanessa @ Parcelspot
Thank you for rating us. We sincerely apologize for the issues that you have experienced.
Both Parcelspot and our valued courier partners were operating with the barest minimum of staff at the time. On top of this, we were inundated with orders due to the lockdown, plus the festive season meant people were sending gifts to family that they couldn't otherwise get together with.
We have since hired more Customer Care Specialists to avoid this in future and invite you to try our new, improved service. We have emailed you a voucher code that you can use on checkout to receive a discount on your shipping as an apology gift from us.
We do hope to make it up to you soon!
Kind regards,
Vanessa @ Parcelspot