BB
Bruce B
1 reviews | Active since Oct 2019
18 Jan 2021, 07:03
Overpromised and underdelivered, pun intended
I paid a premium for an urgent delivery, on the 12th of January. It was meant to be collected on the 13th but was only collected on the 14th, a day late, and was meant to be delivered on the 15th of January. I Have just received an SMS informing me that it will only be delivered on the 19th.
Despite numerous calls and emails, all of which have gone unanswered, I have not heard from them either to explain or apologise. This is inexcusable in a logistics company. I have seldom experienced such poor service.
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Parcelspot's replyOfficial
06 Sept 2021, 10:19Hi Bruce,
Thank you for reaching out to us on Hellopeter. We sincerely apologize for the issues you have experienced.
We have taken note as our customers are so important to us. We have since liaised with our valued Courier Partners and hired more Customer Support Specialists to resolve this.
We invite you to try our new, improved service. We have created a voucher code just for you as an apology gift - please check your emails for the code.
We do hope to make it up to you soon.
Kind regards,
Vanessa @ Parcelspot
Thank you for reaching out to us on Hellopeter. We sincerely apologize for the issues you have experienced.
We have taken note as our customers are so important to us. We have since liaised with our valued Courier Partners and hired more Customer Support Specialists to resolve this.
We invite you to try our new, improved service. We have created a voucher code just for you as an apology gift - please check your emails for the code.
We do hope to make it up to you soon.
Kind regards,
Vanessa @ Parcelspot
Parcelspot's reply06 Sept 2021, 10:19
Official
Hi Bruce,
Thank you for reaching out to us on Hellopeter. We sincerely apologize for the issues you have experienced.
We have taken note as our customers are so important to us. We have since liaised with our valued Courier Partners and hired more Customer Support Specialists to resolve this.
We invite you to try our new, improved service. We have created a voucher code just for you as an apology gift - please check your emails for the code.
We do hope to make it up to you soon.
Kind regards,
Vanessa @ Parcelspot
Thank you for reaching out to us on Hellopeter. We sincerely apologize for the issues you have experienced.
We have taken note as our customers are so important to us. We have since liaised with our valued Courier Partners and hired more Customer Support Specialists to resolve this.
We invite you to try our new, improved service. We have created a voucher code just for you as an apology gift - please check your emails for the code.
We do hope to make it up to you soon.
Kind regards,
Vanessa @ Parcelspot