Overnight flight / fight

I paid for an overnight express online. Parcel was not delivered as expected. It was delayed by an entire day, i.e. normal courier rates should apply. When I enquired about the non delivery, here is the reply: Good day,

I have inquired about the delivery of your shipment. Because your shipment was collected late yesterday this unfortunately, missed the cut-off point for a delivery this morning, meaning that the package will be out for delivery tomorrow.

With shipments that are delayed by one day, we do not offer a refund or discount for.

Thank you and have a nice evening

Kind regards

Craig Wear Customer Support

Tel - *** Website - www.parcelspot.com Email - ***

The courier company, Globeflight, delayed with the pickup. Actually I had to call them at around 5pm on the 1 September 2020, to confirm that they are going to pickup. At no point was I informed about any delay.

This is a *******, I pay the overnight tariff, for a normal delivery, the courier company causes a delay and I get penalised. What a wonderful world we live in.

I cannot trust these companies as they blatantly pass the buck onto the customer. Pickup was out of my control, yet I have to pay the price.

Well done to parcelspit and globeflight with this unique way of deceiving your customers.