kK
kerrylisagoncalves K
1 reviews | Active since May 2017
06 Jan 2021, 18:48
I paid for delivery. Still no collection and no explanation
I booked a parcel for collection on 6 January 2021 for delivery on 7 January 2021. My parcel was not been collected. It needs to be in Parow by tomorrow. I am so utterly disgusted by this lack of service. I paid for this and you did not provide what I paid for.
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Parcelspot's replyOfficial
06 Aug 2021, 10:58Hi Kerry,
We trust that you are well.
We sincerely regret your experience Both Parcelspot and its valued Courier Partners were operating with skeleton staff during the Christmas season and were catching up on queries and deliveries at the time. On top of this, we had an unprecedented influx of orders due to the lockdown (with an unusual number of people wanting to send gifts to isolated friends and family members over the Festive Season).
We have since appointed additional customer care agents so that we can manage issues effectively. We do hope that you try us out again and experience our vastly improved service levels.
We truly apologize for the inconvenience caused and hope that we can make it up to you soon. We invite you to pop us an email to receive a 10% discount voucher for use on your next order - please make it for attention Vanessa.
Kind regards,
Vanessa @ Parcelspot
We trust that you are well.
We sincerely regret your experience Both Parcelspot and its valued Courier Partners were operating with skeleton staff during the Christmas season and were catching up on queries and deliveries at the time. On top of this, we had an unprecedented influx of orders due to the lockdown (with an unusual number of people wanting to send gifts to isolated friends and family members over the Festive Season).
We have since appointed additional customer care agents so that we can manage issues effectively. We do hope that you try us out again and experience our vastly improved service levels.
We truly apologize for the inconvenience caused and hope that we can make it up to you soon. We invite you to pop us an email to receive a 10% discount voucher for use on your next order - please make it for attention Vanessa.
Kind regards,
Vanessa @ Parcelspot
Parcelspot's reply06 Aug 2021, 10:58
Official
Hi Kerry,
We trust that you are well.
We sincerely regret your experience Both Parcelspot and its valued Courier Partners were operating with skeleton staff during the Christmas season and were catching up on queries and deliveries at the time. On top of this, we had an unprecedented influx of orders due to the lockdown (with an unusual number of people wanting to send gifts to isolated friends and family members over the Festive Season).
We have since appointed additional customer care agents so that we can manage issues effectively. We do hope that you try us out again and experience our vastly improved service levels.
We truly apologize for the inconvenience caused and hope that we can make it up to you soon. We invite you to pop us an email to receive a 10% discount voucher for use on your next order - please make it for attention Vanessa.
Kind regards,
Vanessa @ Parcelspot
We trust that you are well.
We sincerely regret your experience Both Parcelspot and its valued Courier Partners were operating with skeleton staff during the Christmas season and were catching up on queries and deliveries at the time. On top of this, we had an unprecedented influx of orders due to the lockdown (with an unusual number of people wanting to send gifts to isolated friends and family members over the Festive Season).
We have since appointed additional customer care agents so that we can manage issues effectively. We do hope that you try us out again and experience our vastly improved service levels.
We truly apologize for the inconvenience caused and hope that we can make it up to you soon. We invite you to pop us an email to receive a 10% discount voucher for use on your next order - please make it for attention Vanessa.
Kind regards,
Vanessa @ Parcelspot