HS
Heather S
1 reviews | Active since Sept 2014
20 May 2021, 16:23
False info on website and emails
Incorrect information and collection times, email clearly states that collection will be between 08:00 and 16:00. When phoning their call centre, advises they will collect up to 17:30. I work to 16:30, and live an hour away, so thats the reason for choosing their service. Now the are not sticking to the info on their website and email.
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Replies (1)
Parcelspot's replyOfficial
25 Oct 2021, 10:58Hi Heather,
Thank you for bringing this issue to our attention. You have given us valuable feedback and we have since taken the necessary steps to resolve this.
We have emailed you a voucher (unique to you) as an apology for the inconvenience you have experienced. We do hope that you try us again and see the difference in your experience.
Kind regards,
Vanessa @ Parcelspot
Thank you for bringing this issue to our attention. You have given us valuable feedback and we have since taken the necessary steps to resolve this.
We have emailed you a voucher (unique to you) as an apology for the inconvenience you have experienced. We do hope that you try us again and see the difference in your experience.
Kind regards,
Vanessa @ Parcelspot
Parcelspot's reply25 Oct 2021, 10:58
Official
Hi Heather,
Thank you for bringing this issue to our attention. You have given us valuable feedback and we have since taken the necessary steps to resolve this.
We have emailed you a voucher (unique to you) as an apology for the inconvenience you have experienced. We do hope that you try us again and see the difference in your experience.
Kind regards,
Vanessa @ Parcelspot
Thank you for bringing this issue to our attention. You have given us valuable feedback and we have since taken the necessary steps to resolve this.
We have emailed you a voucher (unique to you) as an apology for the inconvenience you have experienced. We do hope that you try us again and see the difference in your experience.
Kind regards,
Vanessa @ Parcelspot