TU
Teresa U
1 reviews | Active since Oct 2014
15 Jan 2021, 10:08
EXTREMELY BAD SERVICE
WHAT A DISAPPOINTMENT!!! I booked a collection on Tuesday and paid an additional fee, for it to be collected the next day. Today is Friday, no collection and NO RESPONSE to numerous calls, emails and site messenger. BE CAREFUL WHEN USING THIS SERVICE!!! They are not reliable and impossible to get hold of for info or response.
Helpful (0)
Replies (1)0
Replies (1)
Parcelspot's replyOfficial
06 Sept 2021, 09:57Hi Teresa,
We sincerely apologize for the issues that you have experienced. Both Parcelspot and our valued courier partners were operating with the barest minimum of staff at the time. On top of this, we were inundated with orders due to the lockdown, plus the festive season meant people were sending gifts to family that they couldn't otherwise get together with. All this had created a massive backlog for both ourselves and our valued Courier Partners.
We have since hired more Customer Care Specialists to avoid this in future and invite you to try our new, improved service. We have created a voucher code just for you to use on checkout as an apology gift - please check your emails for this voucher that is unique to you.
We do hope to be able to make it up to you soon.
Kind regards,
Vanessa @ Parcelspot
We sincerely apologize for the issues that you have experienced. Both Parcelspot and our valued courier partners were operating with the barest minimum of staff at the time. On top of this, we were inundated with orders due to the lockdown, plus the festive season meant people were sending gifts to family that they couldn't otherwise get together with. All this had created a massive backlog for both ourselves and our valued Courier Partners.
We have since hired more Customer Care Specialists to avoid this in future and invite you to try our new, improved service. We have created a voucher code just for you to use on checkout as an apology gift - please check your emails for this voucher that is unique to you.
We do hope to be able to make it up to you soon.
Kind regards,
Vanessa @ Parcelspot
Parcelspot's reply06 Sept 2021, 09:57
Official
Hi Teresa,
We sincerely apologize for the issues that you have experienced. Both Parcelspot and our valued courier partners were operating with the barest minimum of staff at the time. On top of this, we were inundated with orders due to the lockdown, plus the festive season meant people were sending gifts to family that they couldn't otherwise get together with. All this had created a massive backlog for both ourselves and our valued Courier Partners.
We have since hired more Customer Care Specialists to avoid this in future and invite you to try our new, improved service. We have created a voucher code just for you to use on checkout as an apology gift - please check your emails for this voucher that is unique to you.
We do hope to be able to make it up to you soon.
Kind regards,
Vanessa @ Parcelspot
We sincerely apologize for the issues that you have experienced. Both Parcelspot and our valued courier partners were operating with the barest minimum of staff at the time. On top of this, we were inundated with orders due to the lockdown, plus the festive season meant people were sending gifts to family that they couldn't otherwise get together with. All this had created a massive backlog for both ourselves and our valued Courier Partners.
We have since hired more Customer Care Specialists to avoid this in future and invite you to try our new, improved service. We have created a voucher code just for you to use on checkout as an apology gift - please check your emails for this voucher that is unique to you.
We do hope to be able to make it up to you soon.
Kind regards,
Vanessa @ Parcelspot