cC
channette C
1 reviews | Active since Mar 2010
04 Jan 2021, 12:28
Dr CA COetzeee
Book a parcel for collection on 18 December 2020 for delivery on 24 December 2020. Speak to Craig Wear 29 December 2020 as parcel still has not been collected and he promises collection the same day. Today 4/1/2020 still no collection of my parcel has happened and now miraculously their telephones are not working and only emails which nobody even reads or replies to.
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Parcelspot's replyOfficial
06 Aug 2021, 10:29Hi Channette,
We trust that you are well.
We sincerely regret your experience over the Christmas season. Both Parcelspot and its valued Courier Partners were operating with skeleton staff during that time. On top of this, we had an unprecedented influx of orders due to the lockdown (with an unusual number of people wanting to send gifts to isolated friends and family members).
We have since appointed additional customer care agents so that we can manage issues timeously. We do hope that you try us out again and experience our vastly improved service levels.
We truly apologize for the inconvenience caused and hope that we can make it up to you soon. We invite you to pop us an email to receive a 10% discount voucher for use on your next order - please make it for attention Vanessa.
Kind regards,
Vanessa @ Parcelspot
We trust that you are well.
We sincerely regret your experience over the Christmas season. Both Parcelspot and its valued Courier Partners were operating with skeleton staff during that time. On top of this, we had an unprecedented influx of orders due to the lockdown (with an unusual number of people wanting to send gifts to isolated friends and family members).
We have since appointed additional customer care agents so that we can manage issues timeously. We do hope that you try us out again and experience our vastly improved service levels.
We truly apologize for the inconvenience caused and hope that we can make it up to you soon. We invite you to pop us an email to receive a 10% discount voucher for use on your next order - please make it for attention Vanessa.
Kind regards,
Vanessa @ Parcelspot
Best regards,
Parcelspot's reply06 Aug 2021, 10:29
Official
Hi Channette,
We trust that you are well.
We sincerely regret your experience over the Christmas season. Both Parcelspot and its valued Courier Partners were operating with skeleton staff during that time. On top of this, we had an unprecedented influx of orders due to the lockdown (with an unusual number of people wanting to send gifts to isolated friends and family members).
We have since appointed additional customer care agents so that we can manage issues timeously. We do hope that you try us out again and experience our vastly improved service levels.
We truly apologize for the inconvenience caused and hope that we can make it up to you soon. We invite you to pop us an email to receive a 10% discount voucher for use on your next order - please make it for attention Vanessa.
Kind regards,
Vanessa @ Parcelspot
We trust that you are well.
We sincerely regret your experience over the Christmas season. Both Parcelspot and its valued Courier Partners were operating with skeleton staff during that time. On top of this, we had an unprecedented influx of orders due to the lockdown (with an unusual number of people wanting to send gifts to isolated friends and family members).
We have since appointed additional customer care agents so that we can manage issues timeously. We do hope that you try us out again and experience our vastly improved service levels.
We truly apologize for the inconvenience caused and hope that we can make it up to you soon. We invite you to pop us an email to receive a 10% discount voucher for use on your next order - please make it for attention Vanessa.
Kind regards,
Vanessa @ Parcelspot
Best regards,