Don't Use

I wish I had read the reviews before using this company. I booked a collection for yesterday with delivery today. I called this morning because my parcel has still not been collected. The agent said they would find out why it has not been collected and get back to me. I am still waiting for feedback and the parcel has not been collected. When I emailed to follow up the reply was that they are still "investigating". I think this is an absolute disgrace, if collection was booked for yesterday and delivery today that is what should happen but then to provide zero feedback and no solution is unacceptable.