Jvdm
Jacqueline van der merwe
1 reviews | Active since Apr 2020
08 Feb 2022, 13:53
Absolutely SHOCKING service!!!!
This was the most shocking service we have ever received from a courier company. The order was booked on 17/01/2022 and only delivered on the 03/02/2022 - that is 18 DAYS!!!! Because of this bad service we are losing customers and Parcelspot made to attempt to compensate for their appalling service.
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Parcelspot's replyOfficial
11 Feb 2022, 17:12 Hi Jacqueline,
Thank you for your comments received.
We reached out to the Customer Care team and the feedback we had received is that the receptionist at the collection location was continuously turning the drivers away.
Parcelspot has done everything in its power to have this parcel collected and delivered by its courier partner, including having the driver personally call us when he arrived to collect so we could speak to the receptionist to have the parcel handed over.
We then turned this into an ONX service at our own cost with the courier company (previously on economy service) to get it to your client as quickly as humanly possible.
We sincerely apologize for any misunderstanding involved and invite you to email us a formal complaint at ***. We will then hand it over to the courier company involved for an investigation.
Kind regards,
The Parcelspot Team
Parcelspot's reply11 Feb 2022, 17:12
Official
Hi Jacqueline,
Thank you for your comments received.
We reached out to the Customer Care team and the feedback we had received is that the receptionist at the collection location was continuously turning the drivers away.
Parcelspot has done everything in its power to have this parcel collected and delivered by its courier partner, including having the driver personally call us when he arrived to collect so we could speak to the receptionist to have the parcel handed over.
We then turned this into an ONX service at our own cost with the courier company (previously on economy service) to get it to your client as quickly as humanly possible.
We sincerely apologize for any misunderstanding involved and invite you to email us a formal complaint at ***. We will then hand it over to the courier company involved for an investigation.
Kind regards,
The Parcelspot Team