POOR AFTER SALES SERVICE FROM AGENTS

I purchased 4 x 2-way radios. On opening the first pair, one unit was programmed in Chinese. (I think) I called the company who informed me that I should just take it back to where I bought it from, they will exchange it. He added that this should not have happened. My issue is that this is a 72.4 km round trip for me. I'm going to go back and ask for a full refund!