ZERO CUSTOMER SERVICE!!!!??

Placed 2 orders online on 4 May with an expected arrival date of 6 May (as per confirmation email received from Zara). 11 May and still NOTHING! 2 Attempts to contact "Customer Service" failed as apparently the email address is longer in use - a link provided by them in the tracking email received from Zara. Subsequently, made contacct via messaging system only to be told there is nothing they can do to fast trcak my orders so that my 19 month old baby could at least have an outfit for EID on Thursday, 13 May. I requested thta a senior representative contact kindly contact me an provided my number - promised that I will receive a call shortly - 8 hours later and still NO CALL and I am now unable to make any further contacct via the messaging system - it appears I'm barred. Desperately, I make my way to the V&A Waterfront store hoping someone can assist - again NO HELP and simply informed that they cannot asdist with Online and that I will have to wait until my order arrives nad it may even take a week or longer solince there are often delays of this nature. I am also informed by the Store Manager that he fields at least 50 such queries daily. PATHETIC!!!