Zara useless customer service

Why is Zara Sandton so useless ?? Why do people that work for Zara think that there are woolies of South Africa? Or perhaps I should ask, why don't we have Pep in Sandton City to replace this useless store Zara,ppl that work for Zara were probably told they own the store,for heaven sake you are nothing without your customer's, we need service and not attitude, I spoke my daughter graduation shoes last week Thursday and unfortunately for us the pair was small,brought them back Friday,the following day and I was told they can't exchange as I did not have a till slip.A business of such magnitude, tou cannot identify your own product?Hence I cannot even compare you with pep because they invested on systems,that can identify the item from just the tag..Your useless store manager thinks he owns Zara,little does he know any minute he could be the receiving end,what happened to customer care,I left small pair at the shop and bought a new same pair with the correct size. So now here is the most *********** thing they did,they kept small pair,without noting down my details,so.anything can happen to the pair while kept in their safety since it was paid for,we need to be advised of the return policy before we leave the till,also when I bought the second new pair,they still did not advise me of the terms and conditions.Am disappointed management with his extra extra large suit things he is better, perhaps you should consider a stylist for your stuff as they do not represent you well, even worse I thought I could compare a merc to a bmw, but clear it has to be Zara sand ton vs Pep store, they far much better than your useless stuff.. I want my money