ZARA ******* , shocking service rude untrained staff!

Three bad experiences with ZARA! ALL in Mall of Africa - Zara Home and Zara clothes 1- No chairs to sit on if you want to try shoes on! Sat on the center display to try shoes on - security told me to get off very unkindly , asked where I am supposed to try shoes on she was rude -I spoke to a manager just as useless and rude I left! Not accommodating at all! 2- My daughter 20 years old went to Zara Clothes had coffee - with lid on, in her hand - was told no drinks or food and as asked to leave - today saw several people with food drink and a kid with sticky candy floss hands ?? Double standards for some folks!

3- Zara Home - My daughter bought me shoes for R599 size too small - she mislaid the slip tried to take them back they said NO , can't refund , can't exchange and no voucher without slip ! Asked what happens if you get a gift and you need to exchange - NO we can't is the answer! Again manager was useless - we had credit card details from phone - would not even listen - rude and unhelpful. Funny thing my daughter also had to change something at Big Blue, also slip gone a these were together - they exchanged very happily with a gift voucher.

Really sick and tired of ZARA's unhelpful, inflexible , rude attitude - they are happy to take your money , so obnoxious !!! Not too many people that can afford to shop here , so those that can, they should bend over backwards and show some customer service - the lot of them need to be trained ! Shame on management to let these rude people work in their shop! Your brand is not going to last!

Zara - you need to work on your policy refund program - I want my money refunded ... This is not consumer friendly , this is theft! And its actually disgusting and ********!