ZARA : THE ABSOLUTE WORST! ! !

I bought a pair of shoes from Zara on the 22nd of December 2021. Zara debited the amount & the expected delivery was between the 29th of December & 03 January 2022. Zara debited my account a second time for the same item on the 30th of December 2021 & I still have not received my shoes. I called the Zara staff & I was assisted by Zinhle & her supervisor, Yvonne at the Sandton store. No Zara employee knows what's happening or how to even assist clients. Yvonne promised to get back to me after taking my details, but I have received no word. I have now payed double the amount for a product that I don't even have. I AM DEMANDING FULL REIMBUR*****T & THE SECOND DEBIT ON MY ACCOUNT TO BE REVERSED! MY NEXT OPTION IS LITIGATION AGAINST THE COMPANY.