Zara terrible online delivery and support

I am highly disappointed with the experience I received with Zara’s online store and customer service. I ordered on the 19th of June and was told that my delivery would be here between the 25th of June and 1st July. Today (the 1st of July) I send a message to customer support to inquire at 17:45, I was told by an online consultant Roslyn that I should wait until the end of business day before raising a concern. I asked that it’s 6pm and the end of day I need assistance. I then received a rude response that I should wait until 7pm which I did, only to find out they close at 6pm. So their online consultant could not be bothered to help with my order because she wanted to be done with work. I will not be supporting the business again, I would rather order from Superbalist as they were able to deliver with 2 days and I’ve never had an issue with customer care