Zara South Africa have serious internal issues

I placed an order online on the 29th of January Estimated delivery was the 7th to 8th of February the 8th of February came and I had not received my goods followed up with online chat service and was told about internal issues in their warehouse and sorry for the inconvenience. My delivery date then changed to the 9th and 12th of February. My status only showed as bought. I followed up again on Friday to be told my estimated delivery date was the 12th I asked how this would be achieved as courier companies don’t work over weekends and my order was yet to even be processed. I checked again this morning and my delivery date was moved to the 22nd of February. Same excuse given and sorry for the inconvenience!!! I have since cancelled my order as I needed these items for a wedding. What I can say is this customer service is absolute krap, hide behind robotic people no accountability and no value to their customers. Beyond disappointed as I love the brand.