Zara South Africa

I am extremely disappointed with Zara's service, to the point that if I could rate them zero, I would. It's disheartening to witness the poor treatment of the African demographic by the company. My package, which was supposed to arrive two weeks ago, still hasn't reached me despite numerous inquiries. Frustrated with empty promises, I requested their app chat to cancel my order, only to receive no apology in return.

It's evident that the customer service aspect has been outsourced to individuals lacking any experience in handling customer interactions. Witnessing the decline of a once highly-regarded FMCG is truly saddening.