ZARA SANDTON - YOU ARE A JOKE!

I purchased a pair of sandals for my mother as a birthday gift last week. The sandals were tied together with a string that had some tags attached to so I couldn't notice any incompetencies. I also didn't fit the shoes in store because I was purchasing them for someone else so I couldn't see anything wrong with them. My mom's birthday is tomorrow and I was in the process of packing the shoes into a gift bag only to notice that the one shoe is without a buckle. HOW? WHO PACKAGED THIS SHOE? WHO PUT THIS SHOE ON DISPLAY? WHY WAS IT NOT CHECKED BEFORE PURCHASING? CASHIER PEOPLE JUST RING THINGS UP AND DONT EVEN CHECK FOR IRREGULARITIES. WHO DOES THAT? DISGUSTED by the lack of care of this store and its employees. Not only do their staff have disgusting attitudes but this is the nonsense they allow us to leave the store with. I am annoyed I am appalled I am disgusted YOU DID THIS ON PURPOSE! Do better! This is NOT on and I will NOT tolerate this nonsense!