Zara Sandton City Poor Customer Service

It is astounding that a global brand has such poor staff and customer assistance, backward systems and policies in place in which management cannot exchange 1 garment for a different size, nor are they able to locate the invoice on the system.<br> <br> The Sandton Store manageress refused to provide a head office phone number.<br> Upon me having to Google the number, they refused me the use of their telephone.<br> The store manageress, as well as head office, refused to assist with a simple size exchange as I did not have the original receipt, but produced the speedpoint receipt, which has a date, time and cost of purchase (R6330), which so happens to be less than 24 hours prior to attempting exchange.<br> <br> I believe this to be in contravention (of not only logic and basic customer service) not to provide a number of head office. I had to write an email while standing in the store - as the store manager told me 'This is our policy' and refused to assist. I have called head office serveral times, left my name and number - but they only assistance they could offer is to forward my email. I still await a phone call.<br> <br> I have posted on Facebook, Twitter, LinkedIn, HelloPeter about my experience.<br>