Zara S.A. is just a ****

I placed an order on the Zara S.A app. Order: *** on June 18 I added a new address (coz I created my profile back in 2019) because it didn't have the option for me to delete my old work address. I added the Umtata address and continued to pay for the order. I initiated conversations with their chat team as soon as I realized the order would be delivered at an incorrect address, I spoke with Bryn via chat that day. He said they're unable to redirect the parcel but he would log a case.

Case number: ***6. Since the 23rd of June, I've sorted out assistance and never received any. Today, I'm tired because they say the parcel was delivered, it couldn't have been delivered because the office park has been closed since last year (that's the reason why I added a new addrwss). 1. How do you deliver a parcel to a address where the receiver doesn't sign for it? 2. How do you deliver a parcel to an address that's closed? I've emailed and now I'm just tired if these people.