Zara refusing refund but accepting clothing return (***** or Theft?)

I ordered 3 blazers from Zara online. Order *** (1x Indigo XL) received 24 January and order *** (1x Indigo L and 1x 44 Anthracite Grey) received 25 January. Not one fitted and selected the return &refund via Postnet option. I received only one ticket for order ***. I queried the second return ticket for order *** but the useless Chatbot kept referring me to click return to get the ticket. With the useless contact options (Chatbot, Facebook) it is impossible to raise a query like this!!!!!!!!!! I sent all three blazers on 25 January via Postnet with return ticket *** and included a printout of both mails where the returns of the orders were accepted by Zara. Order *** was refunded on 2 February. On 5 February I queried the refund for order *** via the useless Chatbot and was informed an answer 48 hours. Nothing. Followed up 13 February - was informed it will be escalated. Nothing Followed up 14 Febuary - was told it will be handed to the relevant department and answer in 38 hours. So we are back where we were two weeks ago. I was asked to post a image of the return ticket but before one can reply the useless Chatbot times out stating I took too long to respond. I am out of pocket R1769. This is in fact theft as they have the two blazers as well.