ZARA REFUND PROCESS THE PITS!

Zara stores and online customer service are the pits. It’s over 2 weeks waiting on my refund. They processed my refund to an inactive card (was only active at time of the purchase) i advised the lady at the V&A store that the card used for the purchase was no longer in use(void) BUT she continued with refunding my funds to that card anyway and the manager advised me to contact customer services who are not helpful or don’t know what they are doing cause everytime I get different feedback…