Zara Poor Quality Item and the Refuse to refund / exchange

Zara Menlyn Returns and Refund always gives me issues My experience in Return Torn expensive item with the receipt and find a very Rude Manager by the name of Mantwa who for many incidents of my returns has never bothered to assist me efficiently. I bought two similer pants on the 15th November and both were torn , when I return them on the 25th with the receipt attached I was told they logging a customer service incident I’ll get feedback on the 28th November, until today no one ever came back to me , lm stuck here with a torn pants for over R600 ,I had options to buy in other stores but I chose to buy@zara looking for the best quality only wasted my money for poor quality , now im struggling to get my Refund , The so called Manager she is so Rude and her attitude to clients will mess up the Zara brand