ZARA PATHETIC CUSTOMER SERVICE

I've been sent here by ZARA manager on duty at Mall of Africa who has given me the worst and most unpleasant experience. He did not care when I mentioned to him that I was not happy with the gift card that they want to refund me. This is the second time I tried to return the item, however I was told that the system is only allowing a Gift card refund. I was told customer care will be in contact with me however I have not heard from them in 2 weeks. This is no way to do business. Unacceptable!!!