Zara online - wont help resolve delivery issue

I placed an order and the courier has attempted 5 deliveries but I do not know where as I have 24hr security and no one was reported at the gate. I had to arrange for someone to be there every time the whole day. Contact Zara chat support, they cant help but say it will be rescheduled. One agent said I should be patient! Really, we not talking about one delivery attempt that if you will see I didnt even complain until after the second attempt. By far the worst online service response I have ever gotten and delivery service. Why does the driver not call me? They even said I should call the courier company...really? I am calling you, you have an agreement with the courier company I do not work for Zara. Who expects to pay for something from an online store and expects to then call that companies outsourced courier company to resolve their delivery. Unfortunately I have been trying for some time to get help from Zara, the two purchases I did will be my last. Based on the current service I have gotten from them, they probably wont care.