Zara Online order placed but deliver date not adhered to.

I placed an order online with Zara on 2025.11.02. The website offered 2 delivery options: 07.11 @ R 79.00 and 10.11 for free. I specifically chose 07.11 as I am travelling. After placing and paying, I received an email stating that delivery can only be executed after the 10th. I have now tried to speak to online consultants to try and resolve this matter. I had 3 conversations. all of which were unhelpfull and refused to be of any assistance, and the chats were closed before any kind of resolution was found. They also refused to assist with any contact numbers. I have tried to phone all contact numbers I could find online, none of which work, not even the store numbers. Zara absolutely refuses to assist handle my query, and refuse to discuss this with me or offer any support services