Zara online order

I placed an order online on the 27th Dec 2022 - A total of 4 items which were due to arrive on 2 separate dates. 1 Jan (3 items) 9 Jan (1 item). The order status did not change from "order placed". I contacted the help center today to follow up as there have been no changes only to be told that 3 of the items are out of stock. No where online did it state that items were out of stock - had this been the case I would not have been able to place the order and pay for all the items. How is it possible that i have only been notified of this 14 days after placing the order, Zara taking my money and only after I followed up. I now have to wait 10 - 14 days to get the refund. Zara this is NOT acceptable. For a global company to give such bad online service. If you cant do online properly then rather don't.