Zara online lack of service

I am very disappointed with the lack of service and response I have received from Zara's online platform. My daughter ordered 2 items 1 week before lockdown. The parcel was due to arrive between 25 and 31 March. Lockdown came on 26 March and obviously it did not arrive. We accepted that there was no way we could get it until they were allowed to deliver, but they sent not a word of communication or reasurnce. When they were allowed to open again we still heard nothing. On 5 May we got an email saying it has been dispatched. Today is 14 May, still nothing. There is no phone number and I have repeatedly emailed ***. No response. I called the store and they said don't worry, it will come. I want to speak to a proper person in charge but there is no contact, all you can get is the shop assistant. If they would just communicate by sending updates and allowing public contact I would be less worried. As it is I feel ****** of R 1000, I would like to cancel the order but the only way to do that is to receive it and then log a return!! Don't ever order online from Zara!!