Zara mall of Africa is the worst Zara branch to go to

Horrible service from Zara mall of africa! Does not even deserve a single star, yesterday after 17:30 we were on the verge of going in as i had 2 specific dresses i was looking for that i had seen online for a wedding today with a pair of shoes, some lady with short hair next to the entrance rudely told us we cannot enter with a trolley, with her face dressed in a cold attitude without any explaination, inside the trolley was our 9 month old baby and we were carrying bags so when we asked where we could keep the things we were carrying her colleagues laughed out so loud in mockery.

We ended up living the shop without even going inside, now the problem wasn't that trolleys are not allowed in, it was the manner in which it was told, 2ndly the mockery that came after. This shop definitely lacks professionalism let alone customer service. This lady with short hair is clueless in treating customers with respect let alone for the brand she works for. I love Zara but this branch will never ever see me or even my acquaintances ever again. I was very disappointed and hurt, this is the only Zara shop where i have received such treatment. I ended up driving all the way to Sandton to get the things i needed