Zara is taking advantage of Customers

I'm so not happy with my Experience with Zara, i have made online purchase because of the delivery timescale i went through with it. I did not receive my order as per the agreement, no communication was made until i went to their app and send them an email as its one of their communication platforms and to find out its not working. I was on chat with their agents and no one would give me anything tangible and i had to raise a complaint via their chat.

I asked for a compensation because of the inconvenience and the lady Leno i was on chat with told me they don't do that, i mean i work for customer service and if the business is on the wrong they compensation customers.

Leno the lady i was on chat with said she raised the complaint and to find out they did not. And make things worse they took same amount of money from my bank account which left my bank account on a negative and when i transferred money to my account they took that as well an went to my bank, they told me that Zara has to release the funds.

Went back to Zara via chat, advised them of this and was Told that the Resolution team would get back to me in 24/48hrs and that was on Monday and today is Thursday and Nothing from the Resolution Team.

I honestly feel like Zara does not care about their Customers as long as we keep buying that is what they care about and to make thing worse lately they kind of forcing us to buy online coz on their stores they don't have normal sizes but they online store has all the sizes and different range of items.

Bare in mind the order was placed on the 21/12/2020 but got an email for delivery on 06/01/2021 way out of delivery date which was the 31/12/2020 and my money not on my account still.

so disgusted