ZARA fashion stores unfashionable special needs policy

<p>21 June 2017</p> <p> </p> <p>I wrote this review as a compassionate supporter of the PHKids SA foundation and the children who live with pulmonary hypertension in South Africa . This post is taken verbatim from PHKids SA social media pages and I for one believe that ZARA's reaction and treatment of the little girl is unfashionable , commercialistic and uncalled for . </p> <p> </p> <p>"When we see ZARA ... we immediately think of International fashion with international standards.The exact reason I went to shop there this afternoon. Little did I know that they have no compassion towards children with special needs - a child who suffers from Pulmonary Hypertension and due to this reason cannot walk much and is oxygen dependent. <br />As I entered Zara in Cresta shopping centre I was told by the security that they have a No Trolley Policy. While I understand and respect that under normal circumstances, I explained to them that my 7 year old daughter who was using her oxygen, was unable to walk around the store as she tires out very fast and nor would I be able to carry her and the oxygen machine, as physically it's taxing. I repeatedly tried to explain her situation and even reached a point where I argued with the security personnel and then asked to speak to the manager, Thuli. She told me the same thing although she could clearly see my daughter on Oxygen in the trolley which had no groceries or any other packets in it, at all. I asked if they could surely make an exception but was told that this is the policy. To me this is unacceptable as a mom to a child who has special needs and requirements. Although we own a mobility s******, we did not have it on this occasion. But what if one cannot afford a " luxury" item and utilizes a trolley - should we be prohibited from shopping in certain stores due to this reason... exceptions need to be made. My kids were emotionally affected by what transpired as was I. <br />Zara you are a family store..why don't you pride yourself on family values and show compassion !"</p> <p>#ZARAhasnoheart #zarakids #zarasa #southafrican #specialneeds #awareness #compassion #ZARAisNotPHAWARE #heartlessZARA</p>