Zara Disappoints

I Bought a pair of shoes for my daughters birthday from Zara online on the 9th of June. According to my delivery status the shoes would have reached me by the 12th of June.

It is nou the 7th of July and after 6 queries to their online chatroom and numerous emails, nobody can tell me where the shoes are.

I get automated replies from the chatline as well as the emails. I dont think they actually have a clue where the shoes are and reimbur*****t/ credit to the online store is not even an option presented to me

Worst service I have ever received from any retail store. Money out my pocket and yet still no shoes!!