Zara customer service—waste of time and standards well below international experience

Absolutely appalling experience with customer service. My wife bought me a gift which is too small and I cannot return or exchange it because I have lost the receipt. We can however prove the purchase from a couple weeks ago with our credit card statement. But no, they want the original as it has a. Across they need. In SA, unlike anywhere else in the world apparently, they cannot exchange without this receipt. Thus consumer protection don’t apply here it seems as they go by their worldwide policies. Nice one. We will no longer support their business as a family. Means little but I expect more from a global provider.