Zara Clothing staff assisted me with wrong perfume

I am writing to express my disappointment with the service I received at your Zara store in Century City yesterday. During my visit, one of your trained employees assisted me with selecting a perfume. After testing the fragrance I desired on my arm, I specifically requested that particular perfume. Regrettably, the employee provided me with the incorrect box. It was only the following day, upon attempting to use the fragrance, that I discovered it was not the product I had intended to purchase. You sent As per your refund policy, I returned to the store with the perfume in its original box and the receipt, expecting a refund. However, I was informed that returns are not accepted if the sticker on the side of the box has been opened. I understand the need for policies to prevent losses, but this situation left me feeling frustrated and powerless. It is disheartening to think about customers who may be on minimum wage or facing financial constraints having to bear the cost for an error made by your staff. In my case, I received assistance from an employee that led to me receiving a product I did not intend to purchase and now have no choice but to accept it. I kindly request a reconsideration of your policy in situations where customers receive incorrect items due to errors made by your staff. It would greatly enhance customer satisfaction and demonstrate a commitment to rectifying mistakes promptly.