Zara, an international brand, has no regard for customers

Zara Eastgate, both store manager and area manager don't give a damn about customer service or urgency to get back about a formal complaint I lodged on 24 Jan 2023. The customer service email is non existent yet the manager of store insists I should use this Channel. The online complaints department is ridiculous because their responses are almost robotic and does not allow you to type more than 2 lines. The online platform also gives no record for customer with no follow up email about your query- nothing and a month has passed already. Zara Eastgate lost a set aside item I requested while price check was being escalaed after a discrepancy between : price advertised, price on item, and price scanned. Another retail store, not even as big as Zara, has a policy that protects the consumer... but not Zara. I addressed questions on online platform which was apparently sent to store, which I still have no acknowledgement or response. I advises the staff of Zara that I will go to social media if they've not responded by 15 Feb 2023, but they didn't even call to advise me that they still working on my query. they just don't care about me, a customer, or the bad publicity of the international brand, Zara. chat ref case ID *** staff responsible: Rosie and TK at Eastgate Zara.