Zara ****

Good day, I shop at Zara Eastgate from time to time and in January, I received notifications of transactions via inContact. The transactions are as follows: 12 Jan 2024-R3,913 17 Jan 2024-R3,903 17 Jan 2024-R3,829 18 Jan 2024-R1,955 On the 19 Jan, I called my bank and my card was cancelled, while they launched an investigation. I went to Zara, the same day and spoke to the manager by the name of Tumi. I explained to him the scenario and sent him a screenshot of the transactions and he promised to investigate and update me. Since that day, he only took my call once on the 29th Jan, asking me for a case number. Since then he's been ignoring my call and the stores telephone has only 3 options, which ladies, men's and children's sections and they are all not answered. I would like to know the best way way to handle this situation.