Zara

Extremely dissatisfied with Zara and their agents. I ordered shoes online on 20 January 2024, when I tried to cancel the order, their online system already indicated within a few hours that the order is already being processed, the cancellation tab was not even appearing at this point. I reached out to their agents online because there's no contact number you can call to get an actual person to resolve your issue, agent indicated on their online chat platform that the order is being processed, it's now two weeks later and the order is still reflecting as 'being processed'. The agent Aditya has had me waiting online for the past hour with no way of me writing to them via their chat box option (they basically blocked further chat), all I want is my refund and a cancellation of this order and Zara cannot penalise me a fee of R79 for an order that's not delivered. I am done shopping here. Many local stores offer convenience and nice clothes. I will no longer be buying anything from Zara because for the ridiculous money they charge, their service does not even match .......I am alerting everyone here, be sure before you order online from Zara because you will wait decades to recieve your order and you cannot cancel the order automatically online and you will not even have the decency of their agents resolving the issue. What a waste! :(