Wrong product delivered

I ordered a perfume(NUDE BOUQUET)R419.00 which was delivered by aremax, firstly I received a wrong order (TUBEROSE)R339 Which is not even a perfume but it is EU DE TOILETTE ,I reported the issue online and was chatting to a guy named RAHUL who gave me case number *** and promised the matter has been escalated and will recieve an update in 3 to 5 working day.

Seven days later I followed they took through same procedure and was assisted by PALAK case number same as above he advised I will recieve feedback after 3to 5 working days

Still no response from zara,I followed for the third time and was assisted By ANMOL now I was very furious because I am being taken for a full, I asked questions based on my previous enquiries and guess? I was blocked from writing on the help line.

It a month later I'm still sitting without a correct order, heard nothing from zara. It's over a month

I would to mention that as a customer who had faith and trust in zara I am very disappointed and will make sure that I put this in public that as a customer I was treated like a fooll.ive paid more for a less product..I've lost confident and respect for the shop .my order number is ***

Hope that now I've taken a furtherstep I will be assisted