Would make zero stars if I could

Wish it could be zero stars. I am a long-time customer of Zara, and spend lots of money there between myself, and my daughter. Placed an order in early December with many items intended as Christmas presents. There were a few items that didn't work out. Since the pieces weren't gifted until end of December, it wasn't until one day after the 30-day return period that I initiated return process. They absolutely would not budge on a ONE-DAY grace period. All the items still in season and full price on the website. I took the request all the way to the top, with not concession. Not even a gift card. I will NEVER do business with a company with such poor customer service.